Back to news listing TOKIO MARINE INSURANCE VIETNAM AND ESCS TECHNOLOGY CO. SIGN PARTNERSHIP TO LAUNCH CLAIMS SERVICE DIGITALIZATION PROJECT
Corporate Blog
On December 5, 2024, at the headquarters of Tokio Marine Insurance Vietnam Co., Ltd. (TMIV), a signing ceremony took place to formalize the partnership between TMIV and ESCS Technology Solutions JSC for the implementation of the "Claims Service Digitalization" project.
Mr. Yasuhiro Takeda – General Director of Tokio Marine Vietnam, and Mr. Đỗ Đức Thắng – General Director of ESCS in the signing ceremony
Enhancing Clients’ Experience, Enhancing Clients’ trust
2024 marks the 28th anniversary of Tokio Marine Insurance Vietnam Co., Ltd. (TMIV) as a trusted partner, delivering Japan Quality non-life insurance solutions that protect clients and community against potential risks. Throughout this journey, we have witnessed significant economic and social transformations, accompanied by escalating challenges such as pandemics and natural disasters. In response, the insurance industry continues to evolve and adapt, swiftly addressing the ever-changing market demands and providing optimal protection for customers.
In recent years, TMIV has focused on improving internal processes by digitizing data, streamlining policy issuance, adopting electronic signature systems, and fostering the development of digital talent to enhance customer service quality. The "Claims Digitalization Project” is a cornerstone of TMIV's customer-oriented strategy, aimed at optimizing the claims experience and ensuring seamless, efficient service for customers.
Speaking at the ceremony, Mr. Yasuhiro Takeda, General Director of Tokio Marine Vietnam, shared: “TMIV’s mission is to provide the safety and security to our customers through Japan Quality non-life insurance solutions and services. The claims process digitalization project is an important step towards our customer-centric approach, striving to enhance customer satisfaction by continuously improving the quality of our claims services. The collaboration with ESCS aims to build an advanced, user-friendly online claims system that simplifies processes while ensuring accuracy, transparency, and quick claim settlements. This project is not only about applying technological improvements in our business operations, but more importantly, it is an effort to serve customers better and strengthen customer trust.”
Mr. Đỗ Đức Thắng, General Director of ESCS, affirmed: "With our core values of 'Innovation, Creativity, and Dedication,' ESCS is committed to collaborating with TMIV to build a superior, efficient, and secure online claims system using the most advanced technological solutions. We will accompany TMIV on the journey to realize its mission and business philosophy, which is centered on serving customers and contributing to the community."
Members from the management board and project team from TMIV & ESCS
Digitalized Claims Process – Simple, Easy, Fast
With a passionate working spirit and a commitment to putting customers at the center, the project team members from TMIV and ESCS have continuously researched solutions that align with business characteristics, internal processes, and TMIV customers’ needs. The digitalization plan has been carefully developed to optimize the user experience.
The initial phase of the project focuses on digitizing the claims process for health insurance and motor insurance. Through an online electronic system and a mobile app with a user-friendly interface, customers, business officers, and partners such as TPA and healthcare facilities/hospitals can easily complete claims procedures quickly and conveniently with just a few simple steps. Furthermore, the claims payment process will be handled with exceptional speed, shortening timeframes and ensuring maximum customer satisfaction. Importantly, the system guarantees the highest level of personal data security, offering complete peace of mind.
Together with ESCS, TMIV will continue its journey of sustainable development, constantly improving service quality to provide positive value to customers and the community, in line with our business philosophy "To Be a Good Company in Vietnam."
Mr. Yasuhiro Takeda – General Director of Tokio Marine Vietnam, and Mr. Đỗ Đức Thắng – General Director of ESCS in the signing ceremony
Enhancing Clients’ Experience, Enhancing Clients’ trust
2024 marks the 28th anniversary of Tokio Marine Insurance Vietnam Co., Ltd. (TMIV) as a trusted partner, delivering Japan Quality non-life insurance solutions that protect clients and community against potential risks. Throughout this journey, we have witnessed significant economic and social transformations, accompanied by escalating challenges such as pandemics and natural disasters. In response, the insurance industry continues to evolve and adapt, swiftly addressing the ever-changing market demands and providing optimal protection for customers.
In recent years, TMIV has focused on improving internal processes by digitizing data, streamlining policy issuance, adopting electronic signature systems, and fostering the development of digital talent to enhance customer service quality. The "Claims Digitalization Project” is a cornerstone of TMIV's customer-oriented strategy, aimed at optimizing the claims experience and ensuring seamless, efficient service for customers.
Speaking at the ceremony, Mr. Yasuhiro Takeda, General Director of Tokio Marine Vietnam, shared: “TMIV’s mission is to provide the safety and security to our customers through Japan Quality non-life insurance solutions and services. The claims process digitalization project is an important step towards our customer-centric approach, striving to enhance customer satisfaction by continuously improving the quality of our claims services. The collaboration with ESCS aims to build an advanced, user-friendly online claims system that simplifies processes while ensuring accuracy, transparency, and quick claim settlements. This project is not only about applying technological improvements in our business operations, but more importantly, it is an effort to serve customers better and strengthen customer trust.”
Mr. Đỗ Đức Thắng, General Director of ESCS, affirmed: "With our core values of 'Innovation, Creativity, and Dedication,' ESCS is committed to collaborating with TMIV to build a superior, efficient, and secure online claims system using the most advanced technological solutions. We will accompany TMIV on the journey to realize its mission and business philosophy, which is centered on serving customers and contributing to the community."
Members from the management board and project team from TMIV & ESCS
Digitalized Claims Process – Simple, Easy, Fast
With a passionate working spirit and a commitment to putting customers at the center, the project team members from TMIV and ESCS have continuously researched solutions that align with business characteristics, internal processes, and TMIV customers’ needs. The digitalization plan has been carefully developed to optimize the user experience.
The initial phase of the project focuses on digitizing the claims process for health insurance and motor insurance. Through an online electronic system and a mobile app with a user-friendly interface, customers, business officers, and partners such as TPA and healthcare facilities/hospitals can easily complete claims procedures quickly and conveniently with just a few simple steps. Furthermore, the claims payment process will be handled with exceptional speed, shortening timeframes and ensuring maximum customer satisfaction. Importantly, the system guarantees the highest level of personal data security, offering complete peace of mind.
Together with ESCS, TMIV will continue its journey of sustainable development, constantly improving service quality to provide positive value to customers and the community, in line with our business philosophy "To Be a Good Company in Vietnam."
