Voice over complaint

WE VALUE YOUR OPINION

• At Tokio Marine Insurance Co., Ltd, we strive to keep our customer pleased. If you are dissatisfied with your dealings with us, we are here to listen.
• Our ultimate objective is to resolve any grievance or complaint in an amicable way and quickly as possible.

WE PROTECT YOUR CONFIDENTIALITY

• All of your opinions and complaints will be resolved in accordance with our policies on data privacy and confidentiality. The information shared by you will only be provided internally for the purpose of investigating and resolving your complaint.
• We will only disclose such information to a third party upon your prior consent, or if we are required by laws.

HOW WE DEAL

• Your complaints will be reviewed and resolved by our senior management. In case we need additional information, we will contact you within 7 working days from the date receiving your Complaint.We will respond to you with the outcome of the complaint handling no later than 14 working days from the last communication. If we are unable to do so, we will contact you and update you on the progress.