Accident and Health

Accident and Health claim process

3 STEPS BEFORE PAYMENT INSURANCE REQUIREMENT

STEP 1 STEP 2 STEP 3

Claim Notification

Notify us about the accident, sickness.
Report to Police immediately (within 24 hours, if possible) in case of serious accident/ death cases.

Loss assessment

Cooperate with us to assess the damage as instructed.
Collecting all required document.

Collect and submit documents

Submit documents to us or our Third Party Agent.

DOWNLOAD CLAIM PROCESS DETAIL

DIGITAL PLATFORM SUPPORTING CLAIM SETTLEMENT

Customers can also access TMIV's digital platform supporting the online health and accident insurance claim settlement process as below to carry out the procedure quickly, transparently and safely.

Scan the corresponding QR code to access:

Online Portal for Business Customers:

Online Portal for Individual Clients:

Online Portal For Hospital Partners

REQUIRED DOCUMENTS

Claim Personal Accident Form (06/17/2025)

Claim Healthcare Form (06/17/2025)

List of hospitals with cashless service for expat insurance (06/17/2025)

Claim TM Care Form (06/17/2025)

List of direct billing network
(11/04/2025)

Business insurance

General guide Property insurance Engineering insurance Marine insurance Trade Credit insurance Casualty insurance - Worker Compensation insurance - Others Liability insurance Motor insurance Accident and Health Others

Personal Insurance

Flexi Home Insurance Travelmate Insurance Golf Insurance

See Global Claim Network

contact us for more information

or call the Hotline1900 8110