MAIN TASKS

Mainly responsible for handling claims of Motor and other lines if requested.
1.    Claim Handling
-    Handle and process claims promptly and accurately, ensuring all client requests are properly addressed.
-    Manage claims end-to-end, from first notification through investigation, communication with claimants, providing guidance, to final settlement and payment without outstanding issues.
2.    Claim Adjusting – Examining – Reporting
-    Posting new claims, providing reserve recommendations, modifying reserves/bookings or making claim payments on/through system to ensure reserving activities consistent with corporate policies.
-    Examine claim surveys, claim investigation to ensure these results are exact; and monitoring claims adjusters/ surveyors to ensure that adjusters/surveyors follow proper methods.
-    Investigating insurance claims and determining extent of damage or estimating damage.
-    Determining insurance coverage, examining claim documents for completeness, accuracy, or conformance to standards.
-    Negotiating claim settlements and recommending litigation in case of need.
-    Preparing data, settlement reports, and letters during claim settlement process. Presenting claim settlement process as requested by the Company and clients. 
3.    Others
-    Providing statistics/ analysis of claim loss history and delivering advice on risk improvement to functional department.
-    Observing and analyzing any claim trend and making proper analysis and delivering reports for project management purposes.
-    Other tasks as required by the job and/or assigned by Managers and/or General Manager.

 

REQUIREMENTS

-    Education: Bachelor's degree, preferably in Insurance, Motorcycle Engineering, Mechanic or related fields.
-    Experience: Have at least 3 years of experience;
-    Professional knowledge: Knowledge of insurance products & regulations on claim settlement process.
-    Strategic thinking: consider, analyze and propose solutions taking into account different aspects of the matters to meet overall goals;
-    Result-oriented: be responsible and accountable for final result; proactively manage the whole process
-    Effective communication, presentation, and negotiation skill;
-    Adept use of MS Office;
-    Fluent English
OTHERS

Salary: Negotiable. Attractive salary based on the ability & performance.

Other Benefits:
-    13th monthly salary, Performance Bonus, Outstanding & Long-term award.
-    Annual health check, Healthcare insurance for employees (up to VND210,000,000/year), Healthcare insurance support for family members.
-    Monthly fixed allowance: Lunch, Mobile, Transportation Allowance.
-    Other allowances: Birthday, Public holidays, Clothing, Marriage, Funeral, Giving birth, In-patient treatment, etc.
-    Activities: Team building, Family Day, Sport, CSR, etc.
-    Leave days: up to 22 days/year (Annual leave, Birthday leave, Sick leave, Female leave,…).
-    Social/ Health/ Unemployment Insurance on full salary.
-    Training & development program.

 

Working Conditions:

• - Working location: Hanoi Head Office; 23 Phan Chu Trinh, Cua Nam Ward, Hanoi 
  - Working hours: Monday to Friday, from 8:00 AM to 5:00 PM or 8:30 AM to 5:30 PM, and entitled to 01 Work-from-Home day per week.
  - Transportation for outside assignment: by company car & taxi

Expected start date: As soon as possible

Contact us:

Ms. Duong – HR Dept.

(024) 3933 0704 – Ext: 68

recruitment@tokiomarine.com.vn

https://tokiomarine.com.vn